Shipping Policy

1. Order Processing

All orders are processed within 1–3 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day. You will receive an email confirmation once your order has been placed and another notification when it has been shipped.

2. Shipping Destinations

We currently ship to Nigeria and select international destinations. If your country is not available at checkout, please contact us and we'll do our best to assist you.

3. Shipping Times & Rates

Note: Delivery times are estimates and may vary due to customs, carrier delays, or other unforeseen circumstances.

4. Order Tracking

Once your order is shipped, you will receive a tracking number via email. You can use this number to track your package through our website or the carrier's tracking portal.

5. Customs & Import Duties

For international orders, customs fees, import duties, and taxes may apply depending on your country's regulations. These charges are the responsibility of the customer and are not included in our product or shipping prices.

6. Lost or Delayed Packages

If your package appears lost or significantly delayed, please contact us at support@theessentialcart.com. We will work with the carrier to investigate and resolve the issue as quickly as possible.

7. Incorrect Shipping Address

Please ensure your shipping address is accurate before completing your order. We are not responsible for orders delivered to an incorrect address provided by the customer. If you notice an error, contact us immediately — we will try to update it before the order ships.